Terms and Conditions

Section 1: OUR ROLE AS BOOKING AGENT

1.1 Airport Parking Finder Limited acts solely as a booking agent.

1.2 We do not own, operate, manage, supervise or control any parking facility.

1.3 All parking services are provided by independent third-party operators ("Service Provider").

1.4 Your contract for parking services is directly with the Service Provider.

1.5 We do not take possession of, move, store or insure vehicles at any time.

Section 2: BOOKINGS & CONFIRMATION

2.1 A booking is confirmed once payment is processed and confirmation email is issued.

2.2 Customers must check booking details immediately upon receipt.

2.3 No refund is available for no-shows.

2.4 All services are subject to the Service Provider’s own Terms & Conditions.

2.5 By completing a booking, you confirm you have had the opportunity to read these Terms prior to payment

Section 3: CUSTOMER RESPONSIBILITIES

3.1 Vehicles must be roadworthy, taxed, insured and MOT compliant.

3.2 Remove all valuables prior to vehicle handover.

3.3 ULEZ, congestion charges and similar regulatory charges remain the customer’s responsibility.

Airport Levy Charges:

3.4 Airport levy, forecourt or drop-off charges are not included unless explicitly stated.

3.5 Most Service Providers do not include airport levy charges in advertised pricing.

3.6 Airport Parking Finder Limited is not responsible for unpaid airport levy charges or related penalties.

Section 4: PRICES & NON-REFUNDABLE FEES

4.1 Prices apply to pre-bookings only.

4.2 All bookings include a non-refundable booking fee.

4.3 Surcharges imposed by Service Providers are outside our control.

Non-Refundable Fees:

The following are strictly non-refundable under all circumstances:

• - Booking fee
• - Cancellation cover fee
• - SMS confirmation fee
• - Postal confirmation fee
• - Payment processing or transaction charges

Section 5: CANCELLATIONS

Standard Bookings (Without Cancellation Cover):

• - More than 72 hours before arrival: Refund minus £20 administration fee.
• - Less than 72 hours before arrival: No refund.
• - Non-Flexible bookings: Strictly non-refundable and non-amendable.
• - Reinstated bookings cannot later be refunded.

Cancellation Cover (Optional Add-On):

• - Allows cancellation up to 24 hours before arrival.
• - No administration fee applies.
• - Cancellation Cover fee itself is non-refundable.
• - Less than 24 hours before arrival: No refund.
• - Not valid on same-day bookings or Non-Flexible products.

Section 6 : AMENDMENTS

6.1 Admin fees apply depending on notice period

6.2 All amendments are subject to availability and price differences.

6.3 Non-Flexible products cannot be amended.

Section 7 : 24-HOUR PRICE MATCH GUARANTEE

7.1 Valid only within 24 hours of booking.

7.2 Must match identical operator, airport, dates, service type, vehicle and duration.

7.3 Screenshot proof required within 24 hours.

7.4 Excludes promo codes, loyalty pricing, flash sales and pricing errors.

Section 8 : LIABILITY

8.1 Responsibility transfers to the Service Provider once vehicle is handed over.

8.2 All damage, theft or service complaints must be raised directly with the Service Provider.

8.3 Our liability is limited to booking processing errors and shall not exceed the booking amount paid.

8.4 Nothing excludes liability for death or personal injury caused by negligence.

Section 9 : COMPLAINTS

9.1 Complaints must be submitted within 24 hours of vehicle return.

9.2 We aim to respond within 14 working days.

Section 10 : 100% Money Back Guarantee

10.1 Our “100% Money Back Guarantee” applies only where a customer finds the identical parking product offered by the same service provider at a lower total price within twenty-four (24) hours of making their booking through our website.

10.2 The comparison must be for:

• • The same service provider/company
• • The same airport and terminal
• • Identical departure and arrival dates and times
• • The same vehicle type and booking conditions
• • The same cancellation terms

10.3 To qualify, the customer must submit proof within twenty-four (24) hours of making the booking. Proof must include a clear screenshot showing:

• • The competing website address (URL)
• • The service provider/company name
• • Departure date and time
• • Arrival date and time
• • The total price displayed

10.4 The screenshot must clearly show that the booking is publicly available at the lower price at the time of submission. Quotes, promotional codes, member-only discounts, loyalty schemes, cashback offers, or time-limited flash sales are excluded from this guarantee.

10.5 Claims submitted after twenty-four (24) hours from the original booking time will not be accepted. The guarantee automatically expires after this period.

10.6 Where a valid claim is approved, we will refund the difference in price to the original payment method. This guarantee does not entitle the customer to cancel the booking outside of the applicable cancellation policy.

10.7 Airport Parking Finder reserves the right to refuse any claim where the evidence provided is incomplete, altered, misleading, or unverifiable.

Section 11 : PAYMENT DISPUTES

11.1 Customers must follow official cancellation procedures before initiating any payment dispute.

11.2 We may submit booking confirmation, transaction records, IP logs and acceptance of Terms as evidence.

11.3 Fraudulent or bad-faith disputes may result in recovery of costs.

Section 12 : CONSUMER CONTRACTS REGULATIONS 2013

12.1 Airport parking services are time-specific leisure services and are exempt from statutory cooling-off rights once a performance date has been agreed.

Section 13 : FORCE MAJEURE

13.1 We are not liable for events beyond our reasonable control including severe weather, industrial action or government restrictions.

Section 14 : DATA PROTECTION

Personal data is processed in accordance with UK GDPR and our Privacy Policy.

Section 15 : GOVERNING LAW

These Terms are governed by the laws of England & Wales.

Any disputes shall be subject to the jurisdiction of the courts of England & Wales